Privacy Policy

Collection of Information

Focus on the Family (Canada) Association respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. We DO NOT rent, sell, or trade personal information. The information collected will be used to improve your user experience, deliver resource materials, provide tax receipts, to contact prize winners and to keep you informed and up to date on the activities of Focus on the Family (Canada) Association, including programs, services, special events, funding needs, opportunities to volunteer or to give and more through periodic contacts.

If at any time you wish to be removed from any of these contacts simply contact us by phone at 1–800–661–9800 or via e–mail at and we will gladly accommodate your request.

Focus on the Family Canada does not sell, lease or rent your confidential information. However, we may need to disclose personal information as required by law, such as a law, regulation, court order, subpoena, search warrant, in the course of a legal proceeding or in response to a law enforcement agency request, to enforce our Terms of Service, or site rules; or to protect the safety and security of our visitors and our sites.

The information you provide to us, including any personal information, may be shared with third party service providers with whom we have a contractual agreement that includes strict privacy and confidentiality standards, where such third parties are assisting us with hosting, data storage or processing.

Data collected may be stored on servers outside of Canada. To the extent that any data including personal information is out of the country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.


Our website’s e–commerce system uses SSL encryption to protect sensitive data transmissions from your computer to our website. You are able to see when the SSL encryption is active either by the “padlock” icon at the bottom of your browser’s window or by a blue line around the window. In certain areas, password protection is used to protect your privacy and security.


Focus reserves the right to make changes to this privacy policy at any time and requests that you review this policy for updates.


Cookies are files that store small amounts of information on your computer or other device (for example, your mobile phone). Our online store uses cookies to improve the user’s experience while visiting the website. None of the cookies we use contain or store personal information (such as your real name or address), so you cannot be identified personally by them.

Account Registration

When you request a resource, we require that you provide us certain information that allows us to complete your transaction. This information is used to create a unique account within our online bookstore. Following account registration, a cookie is used to automatically identify you as a registered user when you are browsing the online bookstore.

Shopping Cart Identification

The shopping cart identification cookie allows the online bookstore to connect you to your active shopping cart. This cookie is set to expire whenever you exit your current browser session.