Shipping Information
Canada Post update – November 15, 2024
In response to the Canada Post labour strike, we will be temporarily shipping all orders by courier. As Couriers are unable to deliver to post office (P.O.) boxes, please use an alternate shipping address.
General shipping information:
Subscriptions
Shipping is included in the purchase price for addresses within Canada. (Please note: subscriptions are only available to ship within Canada.)
Back-ordered items
Shipping is charged at the time of purchase. When we receive the item in stock, it will ship to you at no additional cost.
Shipping within Canada:
Shipping charges are based on size, weight, and destination. Exact shipping cost will be shown during the checkout process.
If the carrier attempts to make a delivery and no one is home, they may look for a safe place to leave your package, such as a porch, garage or security desk. Otherwise, they'll leave a delivery notice indicating where and when you can pick up your package – typically at your local postal outlet.
Shipping to the United States:
Shipping charges are based on size, weight, and destination. Exact shipping cost will be shown during the checkout process.
Any duties or taxes levied against packages arriving from outside the United States are determined by U.S. Customs and Immigration and are the responsibility of the recipient.
Shipping to an international address (outside Canada and the U.S.):
Shipping charges are based on size, weight, and destination. Please contact Focus Canada @ 1-800-661-9800 for shipping costs
International customers: please note that all prices on our online store are in Canadian dollars. Any additional shipping costs, taxes or customs duties that may apply in the destination country are the responsibility of the recipient. Parcels may be inspected by customs authorities and may be opened. Also, we may be required to provide certain shipment, personal and product information to our international carriers, and such information may be communicated to customs authorities to facilitate customs clearance and to comply with local regulations.